They had a week to arrange to get furniture to me with two able bodied delivery men but instead wanted to ignore the problem thinking it would go away. I'm sure she assumes that since I got my furniture there is no need to address their lack of respect for a paying customer.
On top of that, I was supposed to get my furniture on Saturday and didn't get it until Monday.
Thank you to the warehouse manager for working with me and getting furniture into my house so my daughter and I didn't have to sit on the floor. It's because of him that I am even bothering with 2 stars.
I don't want to be unfair to Farmers Furniture (Warehouse Home Furnishings)-I have used them in the past in another location and had no problems. Also the sales people I encountered here were friendly and this is not a reflection on them, as they were just telling me what the manager said...but the truth is they really let me down. I had found the perfect couch & loveseat for my Dad (he had tested it out and loved it), but when I went to buy it (for $2000), they said they could/would not be able to dispose of my folks existing furniture. On top of that, they also added a bunch of service fees and extra charges to the final price, which irritated me even further.
HOWEVER, I paid $59 to have my furniture delivered and had to help move it into my house because the second delivery guy couldn't get on base because he had a criminal record.
The sales woman was nice enough and the warehouse manager/ delivery guy was amazing.
This is a good place to buy furniture. Some of the people are friendly!
We are not picky people but when we spend $2500 on furniture, we expect to be treated like customers and get what we paid for. We should have just rented a U-Haul and moved it our own selves.
When I called to speak to the manager, who was well informed a week before delivery that my husband would be away for military travels, someone took a message for her and she never bothered to call back.
In the end I went with another furniture company, less than a mile away. Not only did they have virtually the same couch and loveseat for considerably less ($300), they also had absolutely no problem helping my folks to dispose of their old furniture. That is the kind of customer service I expected from Farmers Furniture, but since I didn't get it, they didn't get my business either.
Farmers Home Furniture is a US Furniture Store based in Enterprise, Alabama. Farmers Home Furniture is located at 913 Rucker Blvd # 39, Enterprise, AL 36330, USA.
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