I truly love Dr. Nichols and his staff bc they are so friendly, and he makes you feel comfortable while he's working on your mouth.
I took my child, age 5, to get his teeth cleaned. Two weeks later I noticed it looked like his back molar was black and broke. I called them up and they gave me a referral to a specialist. The specialist said that the tooth wasn't broken, it was just a really bad cavity. In fact, my son had 5 cavities and the specialist told me never go back to Fresh Wave Dental, because all five of these would have been seen if the dentist actually did his job.
My fiancé tried taking her sister here to see about getting some teeth pulled and it was definitely a mistake. She needed teeth pulled in order for the orthodontist to do what he needed to with her braces. First off, it took about a month to finally get an appointment scheduled because they claimed they didn't have the referral, got them the referral, then they needed x-rays, got them those, then we finally think we're good to go. She talked to the receptionist who said if they had the X-rays then they could go ahead and extract the teeth without a consultation. So my fiancé drives 2 hours to get down there to take her to this appointment (because no one else could and we live in Auburn) and when they get there it's just a consultation. On top of this being a waste of time, every person there was extremely rude. They treated them like they were idiots and just a burden. It was like a twilight zone. I don't know how this place is in business. I'm not shocked to find only about 5 good reviews out there for them. They honestly owe us an apology for wasting our time and being so disrespectful. DO NOT GO HERE.
They are super nice and were very accommodating with our insurance and in making appointments. I have seen them on several occasions and have had nothing to complain about. I actually switched to them from my previous regular dentist after a referral because the dentist, hygienists and secratary.
Fresh Wave Dental Care Pc is a US Dentist based in Enterprise, Alabama. Fresh Wave Dental Care Pc is located at 812 Boll Weevil Cir, Enterprise, AL 36330, USA.
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